Call Center Solutions: + 91 9821780035

Services ISO 9001 Certificate ISO 14001 Certification ISO 22001 Audit OHSAS 18001 Certificate ISO 17025 Certification ISO 27001 Audit SA 8000 Certificate ISO 20000 Certification ISO 13485 Audit ISO 16949 Certificate ISO 10002 Certification

ISO 10002 Customer dissatisfaction can damage your business. Smart management will find ways to differentiate themselves from competitors, define customer service standards, and deliver an effective complaint handing system for their customers. ISO 10002 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The complaints-handling process described, is suitable for use as one of the processes of an overall Quality Management System. ISO 10002 major framework is to provide guidance for the design and implementation of an effective and efficient complaints-handling process for organizations. ISO 10002 is one of the most updated and systematic international customer service management systems at the moment.

ISO 10002:2004 addresses the following aspects of complaints handling: Enhancing customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any complaints received, and enhancing the organization's ability to improve its product and customer service; Top management involvement and commitment through adequate acquisition and deployment of resources, including personnel training; Recognizing and addressing the needs and expectations of complainants; Providing complainants with an open, effective and easy-to-use complaints process; Analyzing and evaluating complaints in order to improve the product and customer service quality; Auditing of the complaints-handling process; Reviewing the effectiveness and efficiency of the complaints-handling process. What are the benefits of registration? Retain the loyalty of customers Managing customer care issues Identify trends and eliminate the causes of complaints Improve organization’s operations Add value and efficiency to the organization Continual improvement How can ISO - Qatar help you to achieve ISO 10002:2004 Certification? ISO Qatar will assist your organization in ISO awareness training, documentation, implementation, internal auditing and overall process optimization as per ISO 10002:2004 standard. ISO - Qatar is a result oriented professional training and certification service providers, offering systematic approaches to improve quality and effectiveness of the system and enhance the productivity by offering systematic approaches. Our main objective is to help you and your organization improve profitability, through better utilization of all of your resources

© India ISO Consultant 2011. | All Rights Reserved info@indiaisoconsultant.com ISO certificate Consultants for ISO certification in India, Agra, Hyderabad, Delhi, bangalore, Mumbai, Thiruvananthapuram, Calcutta, Ahmedabad, Jaipur, Chennai, Pune. ISO in Certification ISO 9001 Certificate | ISO 14001 Certification | ISO 22000 Audit | OHSAS 18001 Certificate | ISO 17025 Certification | ISO 27000 Audit | SA 8000 Certificate | ISO 20000 Certification | ISO 13485 Audit | ISO 16949 Certificate | ISO 10002 Certification Email :- info@lakshy.com | Phone :- 9821780035 | Off. Address :- 304, A-wing, 3rd floor, Shree Nand Dham,Sector 11, Opposite Raheja Arcade,CBD,Belapur, Navi Mumbai-400 614, India